Orders are usually processed and shipped within 1-3 business days and shipping from Hokkaido will take 2-4 days to arrive on average. You’ll receive a tracking number once it’s on the way. Most customers in Japan receive their package in 3-7 business days total. (We ship fast so you can start enjoying cozy scents sooner!)

Our candles are designed for strong, room-filling throw that lingers beautifully — but never overpowering.

Small size: lighter & more subtle (great for testing or small spaces).

Large size: bolder & more noticeable (ideal for full-room cozy).

Many customers say it’s “just right” — strong enough to enjoy, clean enough for daily use. If you’re sensitive, start with Small and if you prefer strong scents, we recommend the Large size. 

Small: ~15–25 hours per candle (5.5 × 6 cm) — perfect for testing, gifting or smaller rooms.

Large: ~30–40 hours per candle (7.5 × 6.5 cm) — longer burn, stronger throw for bigger spaces and those who prefer strong scented candles.

6-set total: Up to 150 hrs (Small) / Up to 240 hrs (Large).

12-set total: Up to 300 hrs (Small) / Up to 480 hrs (Large).

Tip: First burn 1–2 hours to prevent tunneling and maximize throw.

Returns accepted for unused candles within 30 days of delivery.

If something arrives damaged or incorrect, contact us within 7 days at mami@northcandles.jp

All our candles use 100% soy wax and plastic-free packaging. Our fragrance candles use premium fragrance oils for stronger, unique scents. For a 100% plant-based, natural aroma, choose our essential oil candles.

Yes, we ship to all addresses in Japan with tracking.

Standard shipping ¥690 (Sagawa or Japan Post for some areas).

Free shipping on orders over ¥10,000.

International shipping available — email mami@northcandles.jp for details.

Contact us at mami@northcandles.jp or via chat for rates and options. Domestic Japan orders remain our fastest.

Simple tips for best burn & safety:

• Trim wick to 1/4 inch (6mm) before each lighting.

• Burn 1–2 hours first time for even melt pool (prevents tunneling).

• Keep away from drafts, pets, children, and flammables.

• Never leave burning unattended.

• Do not burn more than 4 hours at a time.

Singles are great for one scent, but the Trial Set (and other bundles) saves you 25–40% with curated variety and easier discovery.

It’s the no-guesswork way to find your favorites. Many repeat customers started here!