Christmas candle orders will begin shipping from November 10th. Orders are processed in the order they are received. You’ll get a tracking number once your package is on its way.

Our candles are designed for strong, room-filling throw that lingers beautifully — but never overpowering. Small size: lighter & more subtle (great for testing or small spaces). Large size: bolder & more noticeable (ideal for full-room cozy). Many customers say it’s “just right” — strong enough to enjoy, clean enough for daily use. If you’re sensitive, start with Small and if you prefer strong scents, we recommend the Large size.

Small: ~15–20 hours per candle (5.5 × 6 cm) — perfect for testing, gifting or smaller rooms. Large: ~35–45 hours per candle (7 × 7.5 cm) — longer burn, stronger throw for bigger spaces and those who prefer strong scented candles. 6-set total: Up to 120 hrs (Small) / Up to 260 hrs (Large). 12-set total: Up to 240 hrs (Small) / Up to 500 hrs (Large). Tip: First burn 1–2 hours to prevent tunneling and maximize throw.

Returns are accepted for unused candles within 30 days of delivery.

All our candles use 100% soy wax and plastic-free packaging. Our fragrance candles use premium fragrance oils for stronger, unique scents. For a 100% plant-based, natural aroma, choose our essential oil candles.

Yes, we ship to all addresses in Japan.

Contact us at mami@northcandles.jp or via chat for rates and options. Domestic Japan orders remain our fastest.

Simple tips for best burn & safety: • Trim wick to 1/4 inch (6mm) before each lighting. • Burn 1–2 hours first time for even melt pool (prevents tunneling). • Keep away from drafts, pets, children, and flammables. • Never leave burning unattended. • Do not burn more than 4 hours at a time.

Singles are great for one scent, but the Set (and other bundles) saves you up to 50% with curated variety and easier discovery. It’s the no-guesswork way to find your favorites. Many repeat customers started here!