This sets features 4 core scents that have been popular with customers over the years. SAVE 15% off small sets & SAVE 20% off large sets!
Size: 5.5cm x 6cm (Small), 6.5cm x 7.5cm (Large) Burning time: S - about 20 hours, L - about 40 hours Ingredients: soy wax, fragrance, cotton wick Packing method: Wrapped in tissue paper, simple packaging, plastic-free
Please note that each candle is handmade, so there may be slight variations in color and design. Also, colors may appear differently on your computer or mobile device.
Easy instructions:
-Trim the wick to 1/4 inch before lighting
-Burn the candle for at least 1 hour for the first time to ensure an even melt pool
-Keep the candle away from drafts and flammable objects
* Order Processing: Orders are usually shipped within 1-3 business days. Sometimes this will be delayed due to exceptional circumstances.
* Shipping Time: Shipping generally takes 2-4 business days after dispatch, so most customers receive their orders within 3-7 business days. However, in rare cases, it may take longer due to exceptional circumstances.
* Shipping Costs: Domestic shipping is ¥690 with Sagawa (including a tracking number). We also offer some cheaper options for certain regions, such as Hokkaido. For some regions like Okinawa and Hokkaido, we may use Japan Post services instead. Most shipping options include a tracking number.
* International Shipping: International shipping is available. For more details, please contact us by email at mami@northcandles.jp or through the chat function on our website.
* Free Shipping: Free shipping is available on all orders over ¥10,000 within Japan.
* Tealight Sample: All orders include a tealight sample candle of a different candle scent, so you can enjoy another fragrance.
Payment Information
* Accepted Payment Methods: We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal. For domestic customers, we also accept payment via convenience store and bank transfers (please contact via the chat function or at mami@northcandles.jp)
* Taxes: All product prices listed on our website are tax-inclusive (Japanese consumption tax).
* Receipts: Upon completing your order, a digital receipt will be sent to your registered email. If you require a printed receipt, please contact us and we can include one with your shipment.
* Payment Problems: If you encounter any issues with payment, please contact us at mami@northcandles.jp or via the chat function on our website for assistance.
Information for Use
1. First Burn: Burn your candle for 1-2 hours on the first use to ensure the wax melts all the way to the edge of the jar. This helps prevent "tunneling" and allows for an even burn.
2. Recommended Lighter: To safely light your candle all the way down to the bottom, we recommend using a long-tipped lighter, such as a barbecue-style lighter.
3. Small Flame Fix: If the flame becomes small, extinguish the candle, remove any excess wax, and wait for the wax to harden before relighting. Be careful, as the wax and container will be hot.
4. Safety: Always burn your candle on a flat, stable, heat-resistant surface. Keep it away from flammable objects and never leave it unattended. Ensure the candle is out of reach of pets and children.
5. Burning Time: Do not burn your candle for more than 4 hours at one time to avoid overheating the container.
